SHIPPING & DELIVERY POLICY
Last updated July 01, 2024
This Shipping & Delivery Policy is part of our Terms and Conditions ("Terms") and should be therefore read alongside our main Terms: https://elishaethiopiancoffee.ch/l/tac.
Please carefully review our Shipping & Delivery Policy when purchasing our products. This policy will apply to any order you place with us.
WHAT ARE MY SHIPPING & DELIVERY OPTIONS?
We offer various shipping options. In some cases a third-party supplier may be managing our inventory and will be responsible for shipping your products.
Free Shipping
We offer free standard, three to 10 days shipping on orders above CHF 100.
Shipping Fees
We also offer shipping at the following rates:
B-mail (standard)
2-7 working days
- up to 2 kg CHF 7
- up to 10 kg CHF 9
- up to 30 kg CHF 19
If you select a shipping option, we will follow up after you have placed the order with any additional shipping information.
All times and dates given for delivery of the products are given in good faith but are estimates only.
For EU and UK consumers: This does not affect your statutory rights. Unless specifically noted, estimated delivery times reflect the earliest available delivery, and deliveries will be made within 30 days after the day we accept your order. For more information please refer to our Terms.
HOW IS MY SUBSCRIPTION FULFILLED?
If you are buying a subscription then we will deliver on: as your selected subscription time table
DO YOU DELIVER INTERNATIONALLY?
We offer international shipping to the following countries:
- Germany
- Italy
- France
- Greece
- Netherlands
- Belgium
- Austria
- Denmark
- United Kingdom
- Ireland
- Norway
- Luxembourg
- Portugal
- Spain
- Sweden
- Andorra
- Finland
Free standard, three to 10 days shipping is not valid on international orders.
Please note, we may be subject to various rules and restrictions in relation to some international deliveries and you may be subject to additional taxes and duties over which we have no control. If such cases apply, you are responsible for complying with the laws applicable to the country where you live and will be responsible for any such additional costs or taxes.
WHAT HAPPENS IF MY ORDER IS DELAYED?
If delivery is delayed for any reason we will let you know as soon as possible and will advise you of a revised estimated date for delivery.
For EU and UK consumers: This does not affect your statutory rights. For more information please refer to our Terms.
RETURNS AND DAMAGES
In case your order is damaged, please send us a short e-Mail to info@elishaethiopiancoffee.ch explaining the damage including a picture ideally. Returns are only accepted if delivered with a defect. Returns are at the expense of the customer or can be returned in one of our locations
QUESTIONS ABOUT RETURNS?
If you have questions about returns, please review our Return Policy: https://elishaethiopiancoffee.ch/l/withdrawal.
HOW CAN YOU CONTACT US ABOUT THIS POLICY?
If you have any further questions or comments, you may contact us by:
Email: info@elishaethiopiancoffee.ch
Online contact form: https://elishaethiopiancoffee.ch/i/contact-us